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SHIPPING AND RETURNS

Shipping Policy

Deliveries shall be made at the postal address provided by Clients when performing the purchase procedure and recorded in the Purchase Order. Therefore, Clients are responsible for the address provided. Sellers shall not be liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by Clients when filling in their Purchase Orders.

Return & Exchange Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.

  2. If you report an issue with your furniture we may schedule a technician visit to your location. This visit is scheduled by placing an order with Urbnparadise through urbnparadise@gmail.com email id. Subject to Urbnparadise's services Terms and Conditions.

  3. Return will be processed only if:

    • it is determined that the product was not damaged while in your possession;

    • the product is not different from what was shipped to you;

    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

  4. If you wish to return, please make sure it is repacked well.

  5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

  6. Products marked as "non-returnable" on the product detail page cannot be returned.

  7. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

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